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Comprehensive Help Desk Services
Celtro provides professional support via telephone, fax or email to help isolate and resolve faults and operational problems as quickly and efficiently as possible.
Depending on the selected Warranty/Service Plan, Celtro Hot Line services are available 24/7. During normal business hours, calls are answered at by Celtro support personnel. After business hours (including nights, weekends and holidays), calls are redirected to a voice mailbox where messages and caller details are recorded. A pager alert is sent to a Celtro Customer Support engineer, and a response is received according within the timeframe specified in the relevant support plan.
On-Site Support
For our premium warranty customers, in the event that remote support is unable to resolve a problem, and following reasonable customer efforts based on instructions provided by Celtro engineers, Celtro will dispatch an engineer to the site within the agreed time frame to provide on-site support. Actual time of arrival at customer sites depends on transportation availability.
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